Within 60 days of receiving your order, and provided items are unused, we will HAPPILY provide an exchange or a refund if you are not completely satisfied.

DELIVERY TIME

Orders are shipped promptly. Expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified. Overnight shipping is available. During holidays PLEASE order early for best selection and prompt delivery. Please note that our warehouse is closed on all National Holidays including Thanksgiving, the day after Thanksgiving, and Christmas.

PAYMENT METHODS

We have listed a number of payment methods with instructions below. Please note that all orders must be processed in US dollars.

Payment by Credit Card

Our secure on-line ordering system is credit card ready for your convenience and your security is assured. You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the last stage of checkout, when your credit card information is entered.

We accept Visa, Master Card and Discover cards.

Contact By Email

Please feel free to contact us by email at info@amberchand.com if you have any questions or concerns. Your inquiry is important to us and will be responded to promptly.

Pay by Personal Check or Money Order

You can pay by Post Office Money Order or personal check drawn on a United States bank. Returned checks will be subject to a $20.00 fee. Use the shopping basket to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and mail it with your personal check or money order to us at The Amber Chand Collection, 1211 West Main Street, Williamstown, Mass. 01267

We do not accept COD orders, or currency. Please do not send cash if ordering by mail.

RETURN POLICY

Within 60 days of receiving your order, and provided items are unused, we will provide an exchange or a refund if you are not completely satisfied. If you need to return or exchange an item, please send it back to us along with the invoice, indicating what action you would like us to take. Shipping charges are not refundable, however, we will provide free shipping for your new selections.

SHIPPING

Orders are shipped by UPS or USPS Priority Service. All shipments are carefully packed for you by developmentally disabled adults.

Payment of any duty, VAT, customs, tax and/or similar fees affixed to orders placed outside of the United States are the responsibility of the end recipient.

Orders shipped outside of the US or Canada are FINAL sales and are NOT-returnable and are NOT-refundable.

CONSUMER CONFIDENTIALITY

At The Amber Chand Collection, we are sensitive to issues of consumer confidentiality and privacy. We assure you that we will never sell your confidential information to a third party, or use it in any way to violate your confidentiality. For information view our privacy policy.

LEGAL NOTICES

The Amber Chand Collection® is the registered trade mark of The Amber Chand Collection, LLC

Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this web site without the express permission of The Amber Chand Collection, Inc. is strictly prohibited. We reserve the right to correct typographical errors.

ABOUT THE SHOPPING BASKET

What is the shopping basket?

The shopping basket, much like the one you might use in a grocery store, is the function of our site that allows you to gather all of the items you would like to purchase into one place and then pay for them all in one transaction. Our shopping basket will accompany you and will remember all of the items you have added to it as you browse through our on-line store.

Do I need to do something special to use the shopping basket?

No. For your convenience, your shopping basket will be automatically created when you add your first item.

How do I add an item to my shopping basket?

Simply enter a quantity and click the 'ADD TO basket' button that corresponds to the item you would like to add.

How do I know an item was added correctly?

You can view the contents of your basket by clicking 'Basket Contents' near the top right hand corner of the screen.

How do I see what is in my shopping basket?

Click on the 'Basket Contents' button near the top right hand corner of the screen to view your basket. This will display the contents of your shopping basket, as well as the controls that allow you to modify its contents.

How do I change the contents of my shopping basket?

First, click on the 'Basket Contents' button near the top right hand corner of the screen. This will display the contents of your shopping basket, as well as the controls that allow you to modify its contents.

UPDATE - To change the quantity of an item, type a new quantity and then click the "Update Basket" button.

REMOVE - Check the remove box next to the item and click "Update Basket."

Why does the shopping basket not show the entire description of my items? Is something wrong with my order?

The shopping basket might abbreviate item descriptions in order to save space on screen, and to speed up the database mechanism that displays your basket contents. We will have enough information to complete your order accurately with the information it provides.

Is it safe to use my credit card with the shopping basket?

Absolutely. Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information.